Mojaspin Terms and Conditions — Full Terms of Membership

1. Introduction & Applicability

These Terms & Conditions ("Terms") govern the use of the Mojaspin platform and all related services. Mojaspin is an international online gaming and betting platform serving users worldwide.

These Terms apply to use of Mojaspin's website, mobile application, and any other digital channel. If you do not agree with any part of these Terms, please discontinue your use of Mojaspin.

2. Account Registration & Verification

To create an account on Mojaspin, the following requirements must be met:

• You must be at least 18 years of age.
• Accurate and complete personal information must be provided.
• Each individual may register only one account.
• You must register an account in your own name and for your own use.

As part of the KYC (Know Your Customer) process, Mojaspin may request documents to verify your identity, address, and payment method at any time. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

3. Bonus & Promotion Terms

Mojaspin offers a variety of bonuses and promotions. Each bonus has its own terms, detailed on the relevant promotion page. General bonus terms are listed below:

• The welcome bonus applies to new members on their first deposit only.
• Withdrawals are not permitted until the bonus wagering requirement has been fulfilled.
• Not all games contribute equally to wagering requirements — slots typically count at 100%, while Live Casino games count at 10–20%.
• Mojaspin reserves the right to void bonuses if abuse is suspected.
• Each bonus has a set expiry date — any unused bonus will be forfeited once it expires.

4. Deposit & Withdrawal Policy

The following policies apply to deposits and withdrawals on Mojaspin:

• The minimum deposit is BDT 200 (for mobile banking and e-wallets).
• The minimum withdrawal amount is BDT 500.
• Only payment methods registered in your own name may be used.
• Withdrawals are generally processed using the same payment method that was used for the deposit.
• Large withdrawals may be held pending until KYC verification is complete.

Mojaspin supports payments via mobile banking, bank transfer, e-wallets, and cryptocurrency. Using third-party accounts to make payments is strictly prohibited and may result in account closure.

5. Gaming Policy & Fair Play

Mojaspin is committed to providing a fair and transparent gaming environment. Our games are regularly audited by independent third parties.

• All game outcomes are determined by an RNG (Random Number Generator).
• Live Casino games are played with real dealers and real cards.
• The RTP rate for each game is fixed and is not subject to change.
• In the event of a technical error, Mojaspin reserves the right to void the results of the affected game.

If you are disconnected during a gaming session, the outcome of the last confirmed bet will apply. For any financial loss resulting from a technical issue, please contact Mojaspin customer support.

6. Prohibited Activities

The following activities are strictly prohibited on Mojaspin:

• Creating more than one account under the same person's name.
• Opening or operating an account using someone else's identity.
• Abusing the bonus system or deliberately circumventing wagering conditions.
• Using software or bots to place bets.
• Conducting money laundering or engaging in suspicious financial transactions.
• Harassing or offensive conduct toward other members.
• Processing payments through third-party accounts.

7. Account Suspension or Closure

Mojaspin reserves the right to temporarily suspend or permanently close accounts under the following circumstances:

• In the event of a Terms & Conditions violation.
• Failure to provide KYC documents within the required timeframe.
• In cases of suspected money laundering or fraud.
• At the member's own request (self-exclusion).
• Attempting to disrupt or interfere with the normal operation of the platform.

Prior to closing an account, Mojaspin will attempt to notify the member by email. However, in cases of fraud or serious rule violations, the account may be closed immediately without prior notice.

8. Responsible Gaming

Mojaspin takes responsible gaming seriously. We believe entertainment should be enjoyable and in control. The following tools are available on our platform to help prevent problem gambling:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Reality Check: Periodic reminders of your playing time and spending.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform.
• Cooling-Off Period: Take a break ranging from 24 hours to 30 days.

If you feel that gaming is having a negative impact on your life, please contact Mojaspin support or Responsible Gaming Read the page.

9. Dispute Resolution Process

For any dispute with Mojaspin, please follow the process below:

• Step 1: Contact our support team via live chat or email.
• Step 2: If the issue remains unresolved, submit a formal complaint.
• Step 3: Seek assistance from a third-party mediator if needed.

Mojaspin aims to respond to all formal complaints within 7 business days. Complex cases may require additional time to resolve.

10. Terms Amendment Policy

Mojaspin reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notification.

Continued use of the platform after updated Terms are published will be taken as acceptance of the new terms. We recommend visiting this page regularly.