Responsible Gaming

At Mojaspin Responsible Gaming — Our Commitment to Safe Entertainment

Entertainment is truly enjoyable only when it is controlled and responsible. Mojaspin is committed to providing you with a healthy, mindful, and enjoyable gaming experience at all times.

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Mojaspin's Responsible Gaming Commitment

We believe every player's wellbeing and happiness matters more than profit. That's why Mojaspin invests heavily in preventing problem gaming.

18+
Age Limit
24/7
Support
5
Protection Tools
18+ Minimum Age Requirement
24/7 Help Is Available
Immediate Self-Exclusion
Free All Protection Tools
Responsible What Responsible Gaming Is and Why It Matters

Online gaming and betting is a legitimate form of entertainment, but like any entertainment, it needs to be kept within limits. Mojaspin views Responsible Gaming not merely as a policy, but as a culture. We want every member to enjoy themselves — but never at the cost of their personal wellbeing, family life, or financial stability.

Statistics show that most people treat gaming purely as entertainment. However, for a small number of people, gaming can become problematic. Mojaspin has put in place a range of safeguards to help prevent such issues before they arise. This page outlines all of those measures and provides guidelines for responsible gaming.

Responsible Gaming doesn't mean playing less — it means playing mindfully. Making informed decisions, setting your own budget, and keeping gaming as one part of life rather than your whole life. That awareness is the foundation of Mojaspin's Responsible Gaming philosophy.

Signs of Healthy Gaming

Play for fun, not to chase your losses.

Set a budget before you play and stick to it.

Gaming does not feel more important than spending time with family and friends.

You can walk away after a loss without any trouble.

Gaming doesn't interfere with your sleep, work, or studies.

Warning Signs

Spending beyond your set budget.

Placing larger bets to chase your losses.

Hiding your gaming from family or friends.

Finding yourself thinking about gaming even while working or studying.

Gaming with borrowed money or by dipping into your savings.

You've tried to stop gaming but couldn't.

Stop and get help: If you notice any of the signs above in yourself, please reach out to Mojaspin Support right away.

Responsible Gaming Core Principles

The core values that guide Mojaspin's approach to Responsible Gaming.

Budget Control

Decide how much BDT you are willing to spend per session before you start. Never exceed that amount — whether you are winning or losing.

Stick to Your Time Limits

Extended gaming sessions in one sitting are unhealthy. Set a maximum time limit for each session and stick to it.

Decision-Making Free from Emotion

Never game when you are feeling frustrated, angry, or under the influence. Play only when you are in the right state of mind.

Balanced Lifestyle

Gaming is just one small part of life. Keep a healthy balance with family, friends, work, and your wellbeing.

Avoid the Chasing Losses Trap

"Just one more round and I'll win" — that mindset is dangerous. If you're losing, stop and come back the next day.

There Is No Shame in Asking for Help

If you recognise a problem, let Mojaspin Support or someone you trust know. Asking for help takes courage.

Mojaspin's Protection Tools

These tools are completely free and can be accessed at any time from your account settings.

1
Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set. Any increase requires a 24-hour waiting period.

2
Reality Check

Receive a notification every 30 minutes, 1 hour, or 2 hours showing how long you have been playing and how much you have spent.

3
Cooling-Off Period

Take a break ranging from 24 hours to 30 days. You will not be able to log in during this time. Give yourself a chance to step back and recharge.

4
Self-Exclusion

Exclude yourself from the platform for 6 months, 1 year, or permanently. This decision takes effect immediately and cannot be reversed.

5
Gaming History

View your complete gaming and transaction history at any time. Transparency helps you make informed decisions.

6
Loss Limit

Your session will automatically end once you reach a set loss amount. This is one of the most effective financial protection tools available.

How to use the tools: After logging in, go to Account Settings and navigate to the "Responsible Gaming" section. All tools are available there. If you need help, contact us via 24/7 live chat.

Protection Tools How to enable it

Activate your preferred protection tool in just a few simple steps.

1
Log in to Mojaspin

Log in to your account. If you don't have one yet, register now.

2
Click on the profile icon

Click on the profile picture in the top-right corner to open the settings menu.

3
Open the "Responsible Gaming" section

Go to the "Responsible Gaming" tab in Settings.

4
Select a Tool

Deposit Limit, Cooling-Off, or Self-Exclusion — choose whichever you need.

5
Confirm

Enter your preferred value and click "Confirm." Most tools take effect immediately.

Self-Exclusion When to seek help

Self-exclusion is a powerful tool. Use it in the following situations:

If you're experiencing financial difficulty
Gaming expenses putting a strain on your household finances.
When You Feel Out of Control
Feeling compelled to keep gaming even when you don't want to.
When Relationships Are Affected
Arguments with family or loved ones over gaming.
When Stress Starts to Build
Feeling anxious or guilty about your gaming.
Yourself Assess Yourself

Answer the following questions honestly. If you answer "Yes" to 3 or more, consider reaching out for support.

1

Did you spend more on gaming than your budget last month?

2

Have you ever tried to chase your losses by placing bigger bets after losing?

3

Have you hidden your gaming activity from family or friends?

4

Have you tried to quit gaming but been unable to?

5

Is gaming affecting your work, studies, or family relationships?

6

Do you feel restless or irritable when you can't game?

Please Note: This self-assessment is for you. Answering "Yes" to 3 or more questions doesn't make you a bad person — it just means a little support could help.

Where to Find Help
Mojaspin Live Chat

24/7 Bangla-speaking support available. Contact us to activate responsible gaming tools or for any guidance you need.

Email Support

[email protected] — Share your concerns confidentially. We'll respond within 48 hours.

Talk to someone you trust

Talk openly with a trusted family member or friend. You do not have to carry this alone.

Professional Support

Seek help from a psychologist or counsellor if needed. Professional support is often the most effective option.

Age Verification & Minor Protection

Mojaspin strictly prohibits access to anyone under the age of 18. We believe the protection of children and young people is our highest priority.

  • Date of birth and identity are verified at registration.
  • Suspicious accounts are verified immediately.
  • If a user is found to be underage, their account will be closed and their data permanently deleted.
  • Any balance belonging to a minor registered by mistake will be refunded.

For parents: If your child is accessing Mojaspin or any other gaming site, use parental control software. You can also report it to Mojaspin Support.

Technical Safeguards: Mojaspin uses advanced AI technology for age verification, capable of detecting document fraud.

Responsible Gaming FAQ

Yes, decreasing your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this protects you from making impulsive decisions in the heat of the moment.

After a fixed-term self-exclusion (6 months or 1 year), your account can be reactivated once the period ends. However, a permanent self-exclusion cannot be reversed.

Yes, your balance is fully protected during any cooling-off or self-exclusion period. When you log back in after the break, all your funds will be intact.

Reach out to Mojaspin Support and let them know what's going on. Approach the conversation with empathy rather than frustration. Seeking help from a professional counsellor is always the best step.

It depends on the type of loss limit you have set. Daily limits reset at midnight each day, weekly limits reset every Monday, and monthly limits reset on the first day of each month.
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Play responsibly — Mojaspin is here for you

We're here to entertain, not to cause harm. Play within safe limits on Mojaspin and make every moment count.

Free Protection Tools 24/7 Bangla Support Immediate Self-Exclusion
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